Patients who miss their appointment without 24hrs notification will be charged for the full price of their visit. We understand and appreciate that sometimes it is necessary to re-schedule appointments. Therefore, please give us at least 24hrs notice prior to canceling and we will gladly reschedule your appointment.
We value and respect your time, so please value ours as well.
Late Arrival Policy:
Please arrive 5-10min before your scheduled appointment time so you can relax from your commute and change into loose fitting clothing if necessary. Early arrival will also enable you to finish any paperwork you may need to complete prior to treatment.
In the event that you are late, we will make every effort to provide you with as complete a treatment as possible; however, please understand we may need to make the treatment shorter than it would have been had you arrived on time. If you arrive more than 20 minutes late for your scheduled appointment, we reserve the right to reschedule you for another time instead of offering treatment. If the appointment is rescheduled due to a late arrival, you will be responsible for 50% of the appointment fee regardless of the reason for being late (this fee will be charged to your account).
There is a $35.00 processing fee for any bounced checks.
Please help us maintain the serenity of the clinic environment by muting cell phones or other electronic devices. We also ask that guests please maintain a quiet level of conversation as a courtesy to our other patients being treated.
We cannot be responsible for any lost or damaged personal articles.
What to Wear:
Please “come as you are” to MBM Acupuncture. However, many conditions require articles of clothing to be removed for access of treatment so please consider wearing or bringing with you loose fitting clothing such as a t-shirt or tank top and a pair of shorts. We will always offer a drape for your comfort and convenience, if necessary.
Please do not come to your appointment after skipping a meal (especially breakfast) or having large doses of caffeine as both may affect your session and bring about undesired reactions during treatment.